Free Shipping Storewide on orders over $299

Frequenly Asked Questions About Katisa.com

1. Customized service

Q1:I need another color and customized size, but I can't choose it when I place an order, what should I do?

A: Generally, you can consult our customers service to confirm one style has the custom service or not and then inform them what kind custom you need.

Q2: Can I do some changes on the original design or Can your factory make my own design?
A: Absolutely Yes! Please contact us before ordering.

2. Customs Fees

Q1: Do I need to pay customs duties?
A: In most time, there is no customs tax for low value personal imports. We will declare it at low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We couldn’t assume any customs fee, Please check it out the customs policy at your own place.

Q2: Will I be required to pay import duty by my country's Custom House?
A: In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


3. Size Guide

Q: How do I decide what size to order?
A: You can choose a standard size or give us your custom measurements. Please view our Size Chart>> Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure>> Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.

4. Furthermore Questions That You Are Interested

Q1: How Do You Sell Dresses at Such Low Prices?A: Katisa.com is able to offer its dresses online 50% - 80% off retail prices for 2 key reasons.
    1. We operate a online storewhich means that we do not need to pay fot the rent.
    2. There are so many excellent suppliers cooperated with us, which let us give the benefits to the consumers.

Q2: How about the Quality of your Dresses?
A: Katisa.com is the reaonable online wedding apparel website. Before sending out, all the dresses should be subject to strict quality inpection to ensure that the customers are 100% satisfie with the quality.

Q3: What materials do you usually use on your wedding dress products?A: Here are some materials commmon used:
    Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.
    Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
    Satin: A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
    Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive).
    Silk-Like Satin:A smooth silk satin, with a glossy front and matte back.
    Taffeta: Crisp and smooth, with a slight rib.
    Tulle: Netting made of silk, nylon, or rayon; used primarily for dresses and veils (think ballerina tutus).

Q4: Are these used dresses?
A: All gowns and products we offer are new and direct from the designer. We do not accept or offer resale items.

5. Delivery Matter

Q1: How long it will takes to receive the order?
A: It normally takes 10-15 working days to tailor the dress; however, it will take much longer about 20-30 days to make the dress in peak season from December to May. Also it will take about 3-5 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (DHL, FedEx, EMS,etc) standard.

Q2: What countries can you deliver to?
A:We deliver to anywhere in the world.

Q3: How much shipping should I pay?
A: If your order is over US $ 299, you can enjoy the free shipping. Otherwise, the shipping cost depends on the weight of your product and the shipping method you choose. You can click here to see the specific shipping standards.

6. Payment

Q: What payment methods do you accept?
A: We accept only PayPal payment temporarily.

7. Customer Service

Q: How do I contact Customer Service?
A: If you have any problems, comments or suggestions, please feel free to contact us at Katisa.service@hotmail.com.

8. Buyers Should Know

1.We guarantee the dress will be 90%-95% same as original picture shown. If you want 100% exactly the same, please forgive. There are No two leaves in the world exactly the same. We can not guarantee, so please do not place the order if you still insist 100% similarity. Thanks for your understanding.

2. Price is only for the dress not including any accessories such as veils, gloves, petticoat inside and so on. If you want accessories, please order it as you want!

3. We suggest you choose lace-up closure which is better to adjust the size to fit your body better.

4. Dress can be made in custom size, color, design. We strongly suggest you find a professional tailor to measure you carefully following theCustom Measurements Guideline before buying a gown online.

5. Please note that no matter you choose size custom or style custom, it counts a kind of custom service. We will follow the custom service to process your order.

6. Before placing an order, please read all of our notes carefully. Please feel free to contact us if any further question.

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